Refund Policy
Ruly. Last updated: Draft
Draft, pending counsel review. This page explains how cancelling, refunds and the free trial work.
The free trial
The trial gives you everything in Pro for 30 days. It starts when you connect your brokerage account, and you are not charged during it.
If you pick a plan and add a card during the trial, the first charge is on the day the trial ends. Cancel before that day and you are never charged.
If the trial ends without a card, your account moves to the Free plan. Nothing is deleted.
Monthly plans
You can cancel a monthly plan at any time from your account, in a few clicks. Your plan stays active until the end of the month you have paid for, and you are not charged again.
We do not refund part of a month you have already started.
Yearly plans
You can cancel a yearly plan at any time from your account. It stays active until the end of the year you have paid for, and it does not renew.
If you ask within 14 days of a yearly charge, the first one or a renewal, we refund that charge in full and end the plan.
After 14 days we do not refund the rest of the year. We email you 7 days before a yearly plan renews.
Changing plans
Moving up from Trader to Pro takes effect at once, and you pay the difference for the rest of your billing period.
Moving down from Pro to Trader, or to Free, takes effect at the end of the period you have paid for.
When something goes wrong on our side
If you were charged in error, or a problem on our side kept you from using Ruly, email us and we will put it right, by refund or credit.
If a payment fails, we retry it and tell you by email and in the app before anything changes. Live trading stops only after the grace period, at the next market open.
What we cannot refund
Ruly never holds your money and places only the orders your rules and settings call for. We cannot refund trading losses, or commissions and fees charged by your broker.
How to ask for a refund
Email support@rulytrader.com from the address on your account. We reply by email; Trader and Pro within one market day, Pro with priority. Approved refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank.
Please contact us before disputing a charge with your bank, so we can sort it out quickly.
Trading stocks and options involves substantial risk of loss and is not suitable for every investor. Backtested and paper-trading results are hypothetical, have inherent limitations, and do not guarantee future results. We are not a broker-dealer or investment adviser and do not give investment advice; your strategies run the rules you set, in your own brokerage account.
Questions about this document? Contact support@rulytrader.com.